Booking conditions Uniform Hospitality IndustryConditions

The Uniform Hospitality Industry Conditions (UVH) are the terms on which hospitality businesses located in the Netherlands provide hospitality services and enter into hospitality agreements. The Uniform Hospitality Industry Conditions apply to every booking made at Hotel, Café, Restaurant De Kroon

Article 9. Cancellations

9.2 Cancellation of hotel accommodation/rooms

9.2.2. Individuals
When a booking is made for hotel accommodation only, with or without breakfast, for one or more individuals, the following terms apply with regard to cancelling this booking:

1. For cancellations made more than 1 month before the arrival date, the customer is not required to pay any amount to the hotel company.
2. For cancellations made more than 14 days before the arrival date, the customer is required to pay 15% of the booking value to the hotel company.
3. For cancellations made more than 7 days before the arrival date, the customer is required to pay 35% of the booking value to the hotel company.
4. For cancellations made more than 3 days before the arrival date, the customer is required to pay 60% of the booking value to the hotel company.
5. For cancellations made more than 24 hours before the arrival date, the customer is required to pay 85% of the booking value to the hotel company.
6. For cancellations made 24 hours or less before the arrival date, the customer is required to pay 100% of the booking value to the hotel company.

 

For more information about the ‘Uniform Hospitality Industry Conditions’, we refer you to http://www.khn.nl/uvh-en